Return Policy
At Catherine Olivia Boutique, we want you to feel confident and satisfied with your purchase. If for any reason you’re not completely happy with your order, you may request a return under the conditions outlined below.
By placing an order on our website, you agree to this Return Policy.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- A return request must be submitted within 14 days of delivery
- Items must be unused, unwashed, and in original condition, with all tags and packaging attached
- Items may be tried on, but must not show signs of wear beyond fitting
- Returns must be requested after the item has been delivered
Please note:
- Return shipping costs are the responsibility of the customer
- We do not accept returns on items that show signs of wear, damage, or alteration
- Returns that do not meet these conditions may be declined
2. Return Process
To initiate a return, please follow these steps:
- Contact our support team within 14 days of receiving your order at:
info@catherineoliviaboutique.com - Once your request is approved, you will receive return instructions and the appropriate return address
- Carefully package your item and ship it back using a trackable shipping service
Customers are responsible for return shipping costs. We strongly recommend using a shipping method with tracking, as we are not responsible for returns lost in transit.
3. Refunds
Once your return has been received and inspected, we will process your refund under the following conditions:
- Refunds are issued within 14 days after approval
- Refunds are processed to the original payment method
- Original shipping costs are non-refundable
Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
4. Important Information
- If tracking confirms that an order has been delivered, it is considered successfully fulfilled
- Catherine Olivia Boutique is not responsible for lost or stolen packages after confirmed delivery
- Customers are responsible for providing accurate shipping information at checkout
If you notice an error in your shipping details, please contact us within 24 hours of placing your order so we can attempt to update it before shipment.
5. Contact
If you have any questions about returns or refunds, feel free to reach out:
Catherine Olivia Boutique
Email: info@catherineoliviaboutique.com
Our support team is happy to assist you.